At Bluetail Birding Limited we are committed to respecting and protecting your privacy, and that you feel your personal information is safe while you are using our services. We also recognise that it is important for you to understand how we use your personal information.
Personal information we collect and how we use it:
We will collect personal information from you when you make an enquiry or subscribe to our newsletter through our website. This includes your email address, first name, last name, country, phone number and any additional details of your travel plans which you may voluntarily give to us. We will use this information to respond to you via email, telephone and text message to provide the general marketing campaigns and personalised information that you have requested.
If you book a tour with us we will ask you to provide additional details about yourself and your travel arrangements (by email, telephone or other direct contact, or on our booking form). These are likely to include your home address, details of your passport and visas, your emergency contacts and travel insurance arrangements as well as certain sensitive personal information about you, namely specific details of any relevant health conditions, disabilities and dietary needs. We will use this information to try to ensure your trip is appropriate to any special requirements you might have, and to help us organise your trip and make the appropriate bookings on your behalf so that we can fulfil our contract with you.
We only have access to personal information that you voluntarily provide when you make an enquiry or subscribe to our newsletter through our website, or via email or other direct contact from you.
How we store, share and disclose the personal information we collect:
Wherever information is collected through our website, that information is encrypted and stored in a secure way. You can verify this by looking for a lock icon in the address bar and ‘https’ at the beginning of the web page address.
We also protect your information offline. Only we have access to the personal information you provide. Your information is stored securely, protected from unauthorised access, and retained for a limited and appropriate amount of time.
Sometimes we partner with other trusted third parties to provide services (such as local ground agents and accommodation providers etc. in the destinations we visit and email marketing platforms such as Mailchimp). We will share only the personal information that is necessary for the third party to provide these services, and only for the purpose of providing these services. We will not share your personal information with third parties for them to use for the purpose of sending you any marketing information or for those third parties to use your information for their own purposes.
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage databases and general Wix.com applications. They store your data on secure servers behind a firewall.
Your access to and control over the personal information we hold:
You may opt out of future marketing campaigns through the ‘unsubscribe’ option included in all email newsletters. You may opt out of any other future contact from us at any time, by contacting us via the email address or phone number given on our website.
You may also ask us to:
Disclose what personal information we hold about you, if any
Correct any inaccurate your personal data or complete any incomplete personal data that we hold about you
Delete the data we hold about you
Express any concerns you have about our use of your data
What are cookies?
Cookies are very small, often encrypted text files that are used by web developers to help users navigate their websites efficiently. Cookies are stored on your computer or mobile device when you visit most websites.
You can change the settings of your browser to decline cookies and can delete any cookies stored on your computer at any time.