Privacy Policy

At Bluetail Birding Limited we are committed to respecting and protecting your privacy, and that you feel your personal information is safe while you are using our services. We also recognise that it is important for you to understand how we use your personal information.

This privacy policy will notify you of the personal information we collect from our customers, potential customers and visitors to our website (www.bluetailbirding.com), how it is used and with whom it may be shared. It will also explain the security procedures in place to protect your information, and how you can ask us to correct or delete the information we hold about you.

Personal information we collect and how we use it:

We will collect personal information from you when you make an enquiry or subscribe to our newsletter through our website. This includes your email address, first name, last name, country, phone number and any additional details of your travel plans which you may voluntarily give to us. We will use this information to respond to you via email, telephone and text message to provide the general marketing campaigns and personalised information that you have requested.  

If you book a tour with us we will ask you to provide additional details about yourself and your travel arrangements (by email, telephone or other direct contact, or on our booking form). These are likely to include your home address, details of your passport and visas, your emergency contacts and travel insurance arrangements as well as certain sensitive personal information about you, namely specific details of any relevant health conditions, disabilities and dietary needs. We will use this information to try to ensure your trip is appropriate to any special requirements you might have, and to help us organise your trip and make the appropriate bookings on your behalf so that we can fulfil our contract with you. 

We only have access to personal information that you voluntarily provide when you make an enquiry or subscribe to our newsletter through our website, or via email or other direct contact from you.

 

We may also collect additional technical information when you visit our website. We use this information for website management and improvement purposes. We do not try to identify individual users or their usage habits from this data. This information is likely to include the Internet protocol (IP) address used to connect your device to the internet, and other computer and connection information. We may use software tools to measure and collect session information which is likely to include the full URL’s of the pages you visit and the websites or links that you use to access our website, the length of visits to certain pages of the website, page interaction information, and methods used to browse away from pages. We use cookies to collect this information: for more information about what cookies are and how we use them, please refer to our cookie policy below.  

How we store, share and disclose the personal information we collect:

Wherever information is collected through our website, that information is encrypted and stored in a secure way. You can verify this by looking for a lock icon in the address bar and ‘https’ at the beginning of the web page address.

We also protect your information offline. Only we have access to the personal information you provide. Your information is stored securely, protected from unauthorised access, and retained for a limited and appropriate amount of time. 

Sometimes we partner with other trusted third parties to provide services (such as local ground agents and accommodation providers etc. in the destinations we visit and email marketing platforms such as Mailchimp). We will share only the personal information that is necessary for the third party to provide these services, and only for the purpose of providing these services. We will not share your personal information with third parties for them to use for the purpose of sending you any marketing information or for those third parties to use your information for their own purposes.

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage databases and general Wix.com applications. They store your data on secure servers behind a firewall.

Your access to and control over the personal information we hold:

You may opt out of future marketing campaigns through the ‘unsubscribe’ option included in all email newsletters. You may opt out of any other future contact from us at any time, by contacting us via the email address or phone number given on our website.

You may also ask us to:

Disclose what personal information we hold about you, if any

Correct any inaccurate your personal data or complete any incomplete personal data that we hold about you

Delete the data we hold about you

Express any concerns you have about our use of your data

Changes to our privacy policy:

We reserve the right to modify this privacy policy at any time, so please review it frequently so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you have any questions, concerns, comments, requests of complaints regarding this privacy policy and/or our use of your personal information, please contact info@bluetailbirding.com

Cookie Policy

What are cookies?

Cookies are very small, often encrypted text files that are used by web developers to help users navigate their websites efficiently. Cookies are stored on your computer or mobile device when you visit most websites. 

 

 

Does this website use cookies?

 

Yes, like most websites on the internet our website uses cookies. Cookies are essential to enhance the performance of our website and ensure you have the best browsing experience. Cookies also help us provide a better service by telling us (anonymously) which pages you visit, for how long, and how you navigate to and away from those pages.

 

 

Disabling cookies:

You can change the settings of your browser to decline cookies and can delete any cookies stored on your computer at any time.

 

CONTACT US:

info@bluetailbirding.com

+44 (0)7500185058 (call, sms or WhatsApp)

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